How we are doing

How we are doing

We constantly monitor our performance in all areas of our service so that we can establish what’s going well and identify any areas for improvement.

This website uses a combination of essential and non-essential cookies to improve your on-site experience.

Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Search the site

Performance standards- 999

Performance targets – NHS 111

Performance targets – PTS

CQC ratings

Quality indicators

Working with commissioners

How to find us

Alternative formats