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Home > News > Announcements > A listening ear when it matters most

A listening ear when it matters most

Posted 28th August 2026

Carol and Lee are two of our volunteer chaplains – it’s a brand-new volunteer role we have introduced. They help our staff by providing emotional, social and mental health support.

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Carol, who covers the Morecambe Bay area, and Lee, who supports colleagues in Cheshire East, will work alongside our Chaplain for staff wellbeing to offer an approachable and visible presence within stations and workplaces.

Volunteer chaplains support staff from all backgrounds and beliefs by providing informal support, a listening ear and one to-one conversations, particularly during times of increased pressure or following challenging experiences.

Carol brings more than 40 years of healthcare experience to the role and currently works part-time as a hospice nurse. She said: “Having been in healthcare for over forty years, I bring experience in how amazingly challenging and rewarding our work can be.

“Although I have worked alongside the ambulance service, I have not worked in it, but in a chaplaincy role I bring a listening ear to anyone who wants or needs it.”

Lee’s background includes 24 years of experience in voluntary services, including St John Ambulance, alongside his full-time role as a health and safety and training professional. He says, “What attracted me to the role was the opportunity to simply be present for people. In busy, demanding environments, having someone who can listen without judgment can make a real difference. I hope to bring a friendly and approachable presence to colleagues across the service, particularly during challenging times.”

We’ve since recruited additional volunteer chaplains and anyone with questions about the volunteer chaplaincy programme can email: [email protected].

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