Invoicing

Invoices (one invoice per PDF, multiple attachments per email accepted) should be sent to [email protected]. Where this will be electronically captured and expedited for processing quickly and efficiently.  Supporting or backing data can be included within the invoice PDF file, attached separately in an excel or word format, or emailed directly to your contact within NWAS.

Our standard payment terms are 30 days from the receipt of a valid invoice.

The PO number should be quoted on all invoices.

All invoices should be addressed to

North West Ambulance Service NHS Trust
Accounts Payable
Ladybridge Hall
399 Chorley New Road
Bolton
BL1 5DD
United Kingdom

I need to check the status of my orders and invoice(s)

We provide free access to our invoice portal http://portal.aob-fs.com/aob. This service provides you with real-time account information, allowing you to view the invoices we have received and the status of their processing/payment, cutting down on waiting times for e-mail responses.

Organisations that have not accessed the portal before please contact [email protected] to request a read only account. 

Valid invoice

To make sure your invoice is processed correctly, you need to make sure it clearly displays the word ‘invoice’.  It should also include:

  • Purchase Order Number (e.g. RX7N400012345)
  • Registered Name
  • Trading Name (if different)
  • Registered Address
  • Trading Address (if different)
  • Company Registration Number (if applicable)
  • VAT Registration Number (if applicable)
  • Invoice Number
  • Invoice Date
  • Clear description of the goods or service being provided
  • Date the goods or service were provided
  • Amount being charged (this could be one or more)
  • VAT Amount (if applicable)
  • Total Amount Owed

No PO, No Pay

We have implemented a Strict policy of No PO, No Pay for our suppliers, all invoices are required to have a valid PO number to ensure that invoice payments are processed as efficiently as possible.

This means that suppliers should wait to receive a valid purchase order (PO) number issued by North West Ambulance NHS Trust before providing any goods or services. The PO number must be quoted on invoices sent to the Trust or payment may be delayed.

FAQs

All suppliers of goods and/or services to the Trust must ensure that they obtain an PO when an order is placed and prior to providing any works or any goods or services to the Trust.

POs are emailed to suppliers when raised.

You should contact the member of staff who gave the original instruction to supply the goods and request the PO number.

Contact the person who requested the goods or services or the buyer referenced on the purchase order.

Our standard payment terms are 30 days from the date of invoice. However, invoices received without a valid PO number quoted will not be paid and will be returned to the supplier. This will lead to a delay in the payment process.

All our orders start RX7N followed by a sequence of numbers.

You should contact the member of staff who gave the original instruction to supply the goods.

Please speak with the member of staff, we have raised a number of call off orders for supplies we believe, may be needed urgently.

Any supplier providing goods or services to NWAS where a PO is required without a valid purchase order in place do this at their own risk. Invoices received that do not quote a valid purchase order will be returned to the supplier requesting the purchase order to be quoted on the invoice. No payment will be made without a PO being in place.

Are you interested in providing goods or services to the North West Ambulance Service?

Potential and current suppliers are welcome to respond to any current tenders advertised by the Trust.

  • Below threshold contracts – above £12,000 and below £138,760 (including VAT) – These opportunities are advertised on Contracts Finder – Contracts Finder – GOV.UK
  • Above threshold contracts – above £138,760 (including VAT) – These opportunities are advertised on Find a Tender – Find a Tender
  • Atamis is our e-tendering portal where bids can be submitted for any live opportunities advertised on Contracts Finder or Find a Tender. To bid you will need to be registered on the Atamis system which you can do here.

As a public sector organisation, NWAS carries out all procurement activities in accordance with the Procurement Act 2023.

For further information, please contact [email protected].