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Home > Our service > Patient Transport Service (PTS)

Patient Transport Service (PTS)

Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Important information 11 January 2023 - On the day of strike action our Patient Transport Service will only be available for patients attending cancer, renal and palliative care appointments. Providers will be in touch to inform you if your appointment is being cancelled or to advise if you need to seek alternative transport.

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What is PTS?

Our patient transport service helps eligible patients get to and from healthcare appointments.

Are you eligible?

There is a set eligibility criteria that you would need to meet in order to use the service.

Make a booking

Making a booking is simple and easy and can usually be done through our booking centre.

Cancelling a booking

It's really important you cancel your booking if you no longer need us so we can get to those who do.

About your journey

Knowing what to expect from your journey can make going to hospital that little bit less daunting.

Escorts

In certain circumstances you may be able to have someone accompany you on your journey.

Renal dialysis and cancer patients

Renal dialysis or cancer patients may have more complex needs so we offer a specialised service.

Alternative transport

If you're not eligible for our patient transport service there may be other transport options available.

Quality standards

Find out more about how the performance of our patient transport service is measured.

Information for healthcare professionals

Find out more about how our patient transport service performance is measured.

Mobility guide

It is essential that the correct mobility is booked to ensure suitable transport is provided.

PTS and COVID-19

You may notice some changes when travelling to and from your healthcare appointment.

Hospital maps

A handy list of hospital site maps to help you find where you need to go.


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

This number should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

How to find us

Directions to our offices

Alternative formats

Information on our website can be made available in alternative formats, such as easy read or large print. Please contact [email protected].

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