“I’m the first person you speak to in your moment of need, knowing I have done everything to get you the best help possible is so rewarding, no other job compares.”
To give you more insight into the role, some of our 999 emergency call handlers have shared their experiences behind the headset as we launch our largest recruitment drive since the start of the pandemic.
Georgia Blackmore, Emergency Medical Advisor at Estuary Point said: “My nan and sister both had cancer at the same time, so hospital became a regular thing for us. I liked seeing how the ambulance crews interacted and cared for people – I knew then I wanted to work for the ambulance service.
“I now feel so proud doing so. It means a lot to be able to work as part of this team. We are the first responders people hear. Without us there would be no patients for the crew to go to, no correct lifesaving instructions given and no support and reassurance in sometimes very traumatic and unnerving situations. No other job compares.”
Many staff who start out as emergency medical advisors have trained and progressed to become mentors and supervisors within just a few years.
Michelle Turner, Emergency Medical Advisor and Supervisor at in the emergency operations centre in Greater Manchester said: “We often get calls from people who are so modest and very frightened and in need of our help. I talk to them, reassure them help is on the way and by the end of the call, their anxiety has dramatically reduced – this is my favourite part of the job.
“The feeling of pride after these types of calls, where you know you have made a massive difference in what could be their most difficult of times, is very fulfilling. Every working day is the same, but no two calls are ever the same.”
Heena Eaglen, Emergency Medical Advisor at Broughton said: “I have been a 999 call handler for nearly three years and I can truly say I do love my job and I’m proud to work for NWAS. It is important to think realistically about this role and what it entails, it can be challenging, emotional and stressful at times. The calls we receive can be life-threatening and the caller may be completely distraught and it’s our job to remain in control and reassure them we are doing our best to get the support they need.
“I have also been able to mentor new call handlers which gives me great satisfaction when I see them prosper in the role. You become part of the green family where we all look after each other and assist as and when required.”
For the latest emergency call handler vacancies at Broughton in Preston, Estuary Point in Speke, Liverpool and Parkway Three in Greater Manchester, click here
For more information on an emergency medical advisor role, click here