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Home > News > Announcements > Giving back in the greatest way: Brian’s story

Giving back in the greatest way: Brian’s story

Posted 3rd March 2026

Ambulance Care Assistant Brian Cross has always had a passion for helping others.

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He’s worked in our Patient Transport Service for seven years, alongside supporting patients in mental health care in a role at Mersey Care Foundation Trust for twelve years. His dedication reached a new, life-changing level when he donated a kidney to a stranger.

For Brian, it wasn’t a sudden decision. It started when he saw a colleague’s social media post about their kidney. “Once that thought planted itself in my mind, I knew I wanted to help someone in the same way,” he explains.

Brian’s life hasn’t always been easy. Growing up in care, he lost his home and belongings in a house fire at 19-years-old. But he never let those setbacks hold him back. Determined, he found his way through different jobs, always driven by a desire to help people and give back.

His experience transporting renal patients gave Brian unique insight into the challenges faced by those living with kidney disease. Seeing the impact of dialysis firsthand helped cement his decision. “By donating to a stranger, I had the chance to make an immediate difference in someone’s life,” he says.

The donation process wasn’t easy. For over twelve months, Brian had to have multiple tests, scans and psychological assessments. Friends and family didn’t understand why he was doing it. But Brian kept focused on the bigger picture. “I thought the hardest part wouldn’t be the surgery, but the twelve weeks of recovery,” he says. “I’m always active, juggling work, life, my family and the gym, so slowing down was a real challenge.”

On the day of surgery, nerves hit him hard. “Seconds before going under, I was shaking and scared, but I kept thinking, just get it done,” he recalls. Today, all that remains is a small scar, which is a powerful reminder of the difference he has made.

“I received a letter from the person I donated to, and it completely overwhelmed me,” Brian says. “They wrote that my kidney had given them their life back and allowed them to enjoy everyday things again. I’ve framed it on my wall. Every time I see it, along with my scar, I remember why I did this.”

Brian’s story is also one of perseverance in his career. After three interview attempts for his current role, he finally joined our Patient Transport Service team. He loves the variety of his job, from transporting renal patients to helping patients get home safely. For him, it’s all about helping people wherever he can.

“Aside from my kids, this has been the proudest moment of my life,” Brian reflects. “Giving someone a second chance, seeing the difference it makes, there’s no better feeling for me.”

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