Although our vehicles have sat-nav, crews often need to look for clues like numbers on neighbouring houses or bins – and that using precious time.

How you can help us reach you quickly:

• Make sure your house number is clearly visible from the road, even in the dark.
• Switch on outside lights and keep entrances clear of bushes, fences, or parked vehicles.
• If your home has a name, display the number as well.

Other tips to help us:

• Learn how to share your exact location using your smartphone’s map feature.
• You can download the free #What3Words app to tell us your location in three simple words.
• Pay attention to motorway markers, junctions, and road signs – don’t rely solely on sat-nav.
• On motorways and major A roads, note the blue driver location signs every 500 metres. Sharing these details can speed up our response.
• Teach children their address and how to call 999 as soon as they’re able.

And remember: only dial 999 for life-threatening emergencies.