People living and working in the North West are invited by us to share their views and experiences of our 999 emergency ambulance service, NHS 111 and Patient Transport Services (PTS) as part of a conversation with the community.
Whether you’re an interested member of the public, NHS professional, carer, patient, or healthcare champion, we want to listen to and learn from you. We are hosting a series of events across the five counties of the North West (Cheshire, Merseyside, Greater Manchester, Cumbria and Lancashire) to get input from people who use our services.
During the Covid-19 pandemic and throughout our recovery, we have been forced to change rapidly to give patients the best care. Our determined staff continue to care compassionately for all our residents in the North West whilst the NHS faces ongoing challenges, particularly with hospital handover delays.
Earlier this year, we launched a new strategy that outlined how, over the next three years, we will provide high-quality inclusive care, be a brilliant place to work for all, and work together with staff, patients and partners to build a better future. There is a clear commitment to revisit the basics, make improvements on the things that matter most to patients and staff, and balance getting the basics right with striving for excellence.
With this in mind, we are checking in with people in our communities to discuss how effectively we deliver our 999, 111 services, and PTS services (PTS is unavailable in Cheshire) ensuring we have the right resources in the right place at the right time, to perform to the high standards our patients expect.
When are the events?
You can find your closest community conversation below:
Cheshire: Thursday 16 February 2023, Northwich Memorial Court, Northwich, CW9 5QJ
Merseyside: Tuesday 28 February 2023, The Florrie 377 Mill Street Liverpool L8 4RF
Cumbria: Thursday 13 April 2023, Harraby Community Campus Edgehill Road Carlisle CA1 3SN
Who is it for?
The event is for you if:
- You are interested in the ambulance service or the NHS
- You have used any of NWAS’ services (999, 111, PTS)
- You champion health and care in your community
- You interact with our services as part of your job or voluntary role
- You are willing to share your views and listen to other people
What to expect
During the event, you will hear how we help thousands of patients who need urgent and emergency care every day and what to expect as the NHS heads into winter and beyond. You will help us to understand what’s important to people in your area by sharing your views and experiences in fun and interactive activities. You will also have the opportunity to ask questions to frontline staff and senior leaders.
Free lunch and refreshments will be provided for all guests.
After the event, we will collect and analyse all of the experiences shared and produce a report that will help to improve care for people in your community, just like you.