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Home > News > Announcements > Let us help you become our next call handler

Let us help you become our next call handler

Posted 23rd September 2024

In the coming months, we will be opening recruitment for the Integrated Contact Centres (ICC) call handler role across the region, and we want to help you be as prepared as possible. For some, this could be the opportunity you've been waiting for but for others, this can be quite daunting.

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That’s why we’ve created our Pre-Employment Programme (PeP), designed to guide you through every step. This programme is specifically tailored to support individuals who are currently out of work, helping them develop the skills and experience necessary to move closer to employment. Our training covers what being a call handler entails, communication tips, placement exposure, and help with application and interview preparation. On completion of the programme, you are offered a guaranteed interview for the positions available. 

We’re hosting a number of open days in different areas which will walk you through the call handler role and describe the PeP program in detail and provide an opportunity to ask questions—so you can decide if this path is right for you.

We’re looking for passionate individuals to join our dynamic teams in Liverpool, Greater Manchester, and Bolton, where you’ll play a crucial role in managing the thousands of calls we receive each day.

If you think this could be the career for you, we encourage you to join us to gain insight into how this programme could work for you.

Below are the dates for our upcoming open days:

Monday 7 October 2024 

Morning session: 09.30am – 11.30am  

Afternoon session: 12.00pm – 13.30pm

Ladybridge Hall, Chorley New Road, Bolton, BL15DD 

Monday 14 October 2024 

Morning session:  09.30am-11.30am

Afternoon session: 1pm – 3pm  

Estuary Point, Speke Liverpool, L24 8RL 

Thursday 17 October 2024 

Morning session:  09.30am – 11.30am 

Afternoon session: 1pm – 3pm 

Central Manchester (location TBC)

To book your place, email: [email protected] 

More about our pre-employment programme 

Eligibility for our pre-employment programme requires the following: 

  • Educated to GCSE standard or equivalent (one of which must be English), or in the absence of such, previous call handling/customer service experience. 
  • flexible approach to work due to unsocial hours that the post requires 
  • excellent keyboard and computer skills  
  • professional telephone manner 
  • excellent listening skills 

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