Skip navigation
North West Ambulance Service (NWAS) logo
  • Ambulance Academy
  • News
  • Events
  • Publications
  • Media
  • Donate
Use this link to enable the ReciteMe accessibility toolkit Enable ReciteMe accessibility tools
  • Home
  • Our service
    • Urgent and emergency care (999)
    • Non-emergency (111)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Volunteer with us
    • Support our charity
    • Support our campaigns
    • Children and youth
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Join our team
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Working with the Armed Forces
    • Applying for a job
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • Healthcare professional (HCP) and social care complaint/enquiry form
    • Point taken
    • Send a thank you
    • Tell us about your defibrillator
    • CardiacSmart Accredited and Accredited+ application form
    • CardiacSmart Accredited partner application form
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Home
  • Our service
    • Urgent and emergency care (999)
    • Non-emergency (111)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Volunteer with us
    • Support our charity
    • Support our campaigns
    • Children and youth
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Join our team
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Working with the Armed Forces
    • Applying for a job
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • Healthcare professional (HCP) and social care complaint/enquiry form
    • Point taken
    • Send a thank you
    • Tell us about your defibrillator
    • CardiacSmart Accredited and Accredited+ application form
    • CardiacSmart Accredited partner application form
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?

Search the site

  • Home
  • Our service
    • Urgent and emergency care (999)
    • Non-emergency (111)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Volunteer with us
    • Support our charity
    • Support our campaigns
    • Children and youth
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Join our team
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Working with the Armed Forces
    • Applying for a job
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • Healthcare professional (HCP) and social care complaint/enquiry form
    • Point taken
    • Send a thank you
    • Tell us about your defibrillator
    • CardiacSmart Accredited and Accredited+ application form
    • CardiacSmart Accredited partner application form
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Ambulance Academy
  • News
  • Events
  • Publications
  • Media
  • Donate
Home > News > Announcements > Initial response to Manchester Arena Inquiry

Initial response to Manchester Arena Inquiry

Posted 3rd November 2022

Share this page

We accept the findings of Sir John Saunders’ report, published this afternoon, analysing the emergency services response to the Manchester Arena terrorist attack on the 22nd May 2017.

Our thoughts remain with the families of the 22 people who were tragically killed and all those whose lives were changed because of this horrific incident. We will never forget the profound impact of the attack on the bereaved families, survivors, our staff and the communities we serve.

Everyone who participated did so with the best intentions to try to save lives and help people. We understand that when people lose their lives, ultimately, that is how our performance as an organisation will be judged.

We wish we had done more that night. We apologise for our failures; they weigh heavily on us.

Following the attack, we made changes to our operating procedures and improved training and availability of equipment. Now we will thoroughly review the Chairman’s findings and work with the police and fire services to ensure recommendations are quickly acted upon.

Our Chief Executive, Daren Mochrie, will be taking part in a press conference alongside our police and fire service colleagues at 4 pm, when we shall also publish our full statement.

Archive

  • 2023
  • 2022

Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

How to find us

Directions to our offices
CQC Good rating widget

  • Help
  • Privacy policy
  • Freedom of Information
  • Contact us
  • Green Room

© Copyright 2023 North West Ambulance Service NHS Trust
. Lovingly crafted by Mixd