In this edition, you’ll hear from Rhys Ash, who talks about his work on our non-fatal overdose referral pathway and how it is helping to change patients’ lives. We’ve also got Brian from our Patient Transport Service, sharing his kidney transplant story; it’s honest, hopeful, and worth a read.

We’re shining a light on the amazing clinicians working in our control rooms, too. Their roles aren’t always visible, but they, along with our call handlers and dispatchers, help ensure patients receive the right care they need.

Our people are the backbone of everything we do, and there’s more to them than the uniform. Alongside the vital work they do every day, many of our colleagues have passions and talents beyond the job. In this edition, we meet Senior Paramedic Cindy who is also a singer. We also meet Emergency Medical Technician Phil, who is sailing towards the European Championships this year.

One of the most moving pieces in this issue is our story with Bill Morley, who has been working with our North West Ambulance Charity. Bill sadly lost his son, Billy, to a cardiac arrest. Bill talks about how he’s turned the most incredibly painful experience of his life into something positive to help others.

As we edge towards spring and lighter days, this edition is a reminder of why the work we all do matters. There are lots more stories inside, we hope you enjoy them.