Skip navigation
North West Ambulance Service (NWAS) logo
  • Ambulance Academy
  • News
  • Events
  • Publications
  • Media
  • Donate
Use this link to enable the ReciteMe accessibility toolkit Enable ReciteMe accessibility tools
  • Home
  • Our service
    • Urgent and emergency care (999)
    • Non-emergency (111)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Volunteer with us
    • Support our charity
    • Support our campaigns
    • Children and youth
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Join our team
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Working with the Armed Forces
    • Applying for a job
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • Healthcare professional (HCP) and social care complaint/enquiry form
    • Point taken
    • Send a thank you
    • Tell us about your defibrillator
    • CardiacSmart Accredited and Accredited+ application form
    • CardiacSmart Accredited partner application form
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Home
  • Our service
    • Urgent and emergency care (999)
    • Non-emergency (111)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Volunteer with us
    • Support our charity
    • Support our campaigns
    • Children and youth
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Join our team
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Working with the Armed Forces
    • Applying for a job
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • Healthcare professional (HCP) and social care complaint/enquiry form
    • Point taken
    • Send a thank you
    • Tell us about your defibrillator
    • CardiacSmart Accredited and Accredited+ application form
    • CardiacSmart Accredited partner application form
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?

Search the site

  • Home
  • Our service
    • Urgent and emergency care (999)
    • Non-emergency (111)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Volunteer with us
    • Support our charity
    • Support our campaigns
    • Children and youth
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Join our team
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Working with the Armed Forces
    • Applying for a job
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • Healthcare professional (HCP) and social care complaint/enquiry form
    • Point taken
    • Send a thank you
    • Tell us about your defibrillator
    • CardiacSmart Accredited and Accredited+ application form
    • CardiacSmart Accredited partner application form
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Ambulance Academy
  • News
  • Events
  • Publications
  • Media
  • Donate
Home > Publications > We are here for you this winter

We are here for you this winter

Publication Type: Leaflets Published: 2nd December 2022 Size: 2.7MB
Share this page

Description

Winter service guide: Which service is right for me?

Most of us know what service to use when we’ve had an accident or need urgent medical support, but with so many healthcare options, we wanted to remind our public what we can do for them.

Ahead of Christmas, a time where we can see an increased number of calls to our 999 and NHS 111 services, we’ve developed a handy guide to help our public navigate through when it’s appropriate to use these services and where to find alternative care and support.

This looks at:
• When to call 999 and examples of serious emergencies
• The questions our 999 call handlers will put to you when you call the service
• Ways in which we’ll assess your medical needs and the options we’ll provide to support you
• Information on when to use alternative services to 999, including 111 online, GP or a pharmacy
• Useful contact details for charities that run support for mental health concerns and older people

Download

Download We are here for you this winter (2.7MB pdf)

Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

How to find us

Directions to our offices
CQC Good rating widget

  • Help
  • Privacy policy
  • Freedom of Information
  • Contact us
  • Green Room

© Copyright 2023 North West Ambulance Service NHS Trust
. Lovingly crafted by Mixd