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Home > Our service > NHS 111 (non-emergency) > Alternative access to NHS 111

Alternative access to NHS 111

If you have difficulties communicating or hearing there are other ways to access NHS 111.

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If you have difficulties communicating or hearing, you can:

  • Call 18001 111 on a text phone
  • Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

Other resources are also available on the NHS 111 service including:

  • a large print guide to NHS 111
  • an easy read guide to NHS 111
  • an audio guide to NHS 111

Other useful resources:

  • When to call for an ambulance easy read guide

For further information please contact the Patient Engagement Team by emailing [email protected]. 

Also in this section

  • What happens when you call 111?

  • NHS 111 A-Z guide

  • What care services can NHS 111 put you in touch with?

  • Alternative access to NHS 111


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General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

This number should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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