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Home > Get involved > Share your experience > Complaints

Complaints

It is important to us that we provide a quality service and appreciate feedback so we're able to improve.

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As you would expect, we are currently directing all our available resources to deal with the global outbreak of coronavirus (Covid-19), and consequently we will not be able to provide our usual complaint handling service. During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays).

Where possible if you would like to make a complaint to the service, please complete the available online form.

Your concerns will be recorded and a member of staff will be in contact with you.

We would like to take this opportunity to thank you for bringing your concerns to our attention and thank you for your understanding and patience during this unprecedented time.

If you were unhappy with your experience with us in anyway please do let us know so that we can continue to improve our service.

If you are not content with our response to your complaint please tell us so that we can review your case. If after the review you are still unhappy with the outcome you can seek independent investigation of your complaint from the Parliamentary and Health Service Ombudsman.

You can also view the NHSE/I guidance or the joint HCPC/NMC/GMC statement.

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Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

Minicom

0151 260 8628 To call our minicom service, click this link or dial 0151 260 8628

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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