As you would expect, we are currently directing all our available resources to deal with the global outbreak of coronavirus (Covid-19), and consequently we will not be able to provide our usual complaint handling service. During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays).
Where possible if you would like to make a complaint to the service, please complete the available online form.
Your concerns will be recorded and a member of staff will be in contact with you.
We would like to take this opportunity to thank you for bringing your concerns to our attention and thank you for your understanding and patience during this unprecedented time.
If you were unhappy with your experience with us in anyway please do let us know so that we can continue to improve our service.
If you are not content with our response to your complaint please tell us so that we can review your case. If after the review you are still unhappy with the outcome you can seek independent investigation of your complaint from the Parliamentary and Health Service Ombudsman.