OneResponse Management PWA is the PWA version of the original OneResponse desktop app. This guide has been created to highlight new features, omitted features and functionality which has been changed from the desktop application.
For healthcare professionals (HCP) for completion of the HCP complaints form
NHS trusts are not issued with a provider licence, the Board of Directors are required to self-certify whether or not they have complied with conditions equivalent to the licence that NHS Improvement has deemed appropriate: • Condition FT4 relates to systems and processes for good governance. NHS providers must make a corporate governance statement under condition FT4 as to current and future compliance.
Chart 1: The NEWS scoring system
NHS trusts are not issued with a provider licence, the Board of Directors are required to self-certify whether or not they have complied with conditions equivalent to the licence that NHS Improvement has deemed appropriate: - General Condition 6 within the Licence requires providers to have in place effective systems and processes to ensure compliance with licence conditions and related obligations.
The decision regarding which service is applicable is based on the type of request and which clinical commissioning group (CCG) the patient is registered with. This flow chart will assist you make a decision on which service the journey should be booked with and who are the responsible providers for that service.
Does your patient need an ambulance? Call the healthcare professional line for emergency and urgent transport to hospital or between hospital sites 0345 140 0144
Before calling our healthcare professional line (0345 140 0144), please use this checklist to ensure you have the information we may ask for.
When you call the healthcare professional line, the questions we ask will collect the clinical information needed to determine the level of response required. There are four levels of response ranging from life-threatening emergency to non-urgent, which can be up to a four hour response time.