This useful booklet includes details on the types of calls we class as needing a priority response, the different ways we manage 999 calls, what alternatives to calling 999 there are, and the importance of letting us know when an ambulance is no longer required.

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss, deafness or difficulty with speech.

Colouring character book for children

The printable leaflet holds space to include ICE emergency contact details like name, telephone number and full address

The leaflet describes what to do in an emergency situation, whether it is heavy bleeding, choking etc

The leaflet asks you to think before you dial 999 and explains what happens when you dial 999