An NHS Healthwise guide to NHS services and facts about your child's health

Winter service guide: Which service is right for me? Most of us know what service to use when we’ve had an accident or need urgent medical support, but with so many healthcare options, we wanted to remind our public what we can do for them. Ahead of Christmas, a time where we can see an increased number of calls to our 999 and NHS 111 services, we’ve developed a handy guide to help our public navigate through when it’s appropriate to use these services and where to find alternative care and support. This looks at: • When to call 999 and examples of serious emergencies • The questions our 999 call handlers will put to you when you call the service • Ways in which we’ll assess your medical needs and the options we’ll provide to support you • Information on when to use alternative services to 999, including 111 online, GP or a pharmacy • Useful contact details for charities that run support for mental health concerns and older people

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss, deafness or difficulty with speech.

Colouring character book for children