As required by the planning guidance published by NHS England and NHS Improvement, North West Ambulance Service has produced an operational plan for the period 2019/2020 consistent with the emerging local strategies and STPs.

The Francis Report - Our pledge highlights we will deliver the right care for our patients from a governance point of view

The Francis Report - Our pledge highlights we will deliver the right care for our patients from an accountability point of view

The Francis Report - Our pledge highlights we will deliver the right care for our patients from a culture point of view

The Francis Report - Our pledge highlights we will deliver the right care for our patients from a leadership point of view

The document illustrates our vision is to be the best ambulance service in the UK and achieve our strategic goal to deliver the right care, at the right time, in the right place; every time.

This document explains how we plan to go about providing best possible care to the people of the North West. It shows what areas we want to concentrate on, what parts of our service we need to change and what new ideas we can put into action to help our patients

This strategy outlines a bold commitment from NWAS to go even further to reduce avoidable harm and unwarranted variation, exceeding the expectations of our patients and staff. It sets the scene for the next five years.

This document sets out the strategic direction for the communications, engagement and involvement activities of North West Ambulance Service NHS Trust (NWAS) for the period 2018 to 2019

The Estates Strategy sets out the direction for the trust over the short, medium and long term to ensure best use of resources and infrastructure against a tightening financial position.