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Home > Our service > NHS 111 (non-emergency) > What care services can NHS 111 put you in touch with?

What care services can NHS 111 put you in touch with?

If you have an urgent but not life-threatening medical need, contact NHS 111 first rather than going straight to A&E. We can put you in touch with services you may need.

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We can put you in touch with services such as:

  • Out-of-hours doctor – where you can go to get medical help that is not an emergency when your own doctor’s surgery is closed.
  • Late opening pharmacy – to buy medicine and obtain advice when your usual chemist is closed.
  • Community nurse – a local nurse who can visit you and give you care.
  • Emergency dentist – for urgent dental help when your usual dental surgery is closed.
  • Walk-in centre or minor injuries unit – for urgent medical help without an appointment
  • An emergency department at a hospital – if you need urgent and emergency medical care.

NHS 111 First

If you have an urgent but not life-threatening medical need, contact NHS 111 first rather than going straight to A&E. If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in your local A&E. As well as this, NHS 111 is also able to direct book an appointment at urgent treatment centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.

Contacting 111 first will also help the NHS to keep you and your family safe by ensuring that you receive the right care in the right place, in a more timely and safe way.

If you or your loved ones have a life-threatening illness or injury then you should always use 999. If you do arrive at A&E without contacting NHS 111 you will still receive medical care, with emergency treatments prioritised.

Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online.

Also in this section

  • What happens when you call 111?

  • NHS 111 A-Z guide

  • What care services can NHS 111 put you in touch with?

  • Alternative access to NHS 111


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0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

This number should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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