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Home > Get involved > Share your experience > Friends and Family Test

Friends and Family Test

The Friends and Family Test (FFT) is a really important tool to help us understand patients’ experiences with us.

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By asking the question ‘Overall, how would you rate your experience of using North West Ambulance Service?’ we can understand our patients’ experiences with us.

The question is sent to a selection of our patients via postal surveys or SMS text message. If you would like to complete this on-line, please select the appropriate service:   

If you would like to share your experience of using our Patient Transport Service, please click:  PTS FFT Survey (2020)

If you would like to share your experience of using our Paramedic Emergency Service (if you called 999, an emergency ambulance was sent to you but you were not conveyed to hospital), please click:  PES FFT Survey (2020)

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  • Thanking staff

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  • Tell us how we did

  • Friends and Family Test


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0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

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0151 260 8628 To call our minicom service, click this link or dial 0151 260 8628

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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