At North West Ambulance Service, every member of our team – from call handlers, dispatchers and ambulance crews to support staff and clinicians – plays a vital role in delivering compassionate care. If you’ve received care from us and would like to express your gratitude, we’ve made it easy for you to thank everyone involved by completing the thanking staff form.

Alternatively if you’d like to send a card or letter, please address these to the relevant area office address, depending on where in the North West you live.  Please include as much information as possible, including the date and full address that the incident took place so that we are able to identify all the staff members involved, so that they and their managers receive your message. 

Whether it was a reassuring voice on the phone or a calm presence at your side, your kind words mean the world to us!