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Home > Our service > Help accessing our services > Multilingual phrasebooks

Multilingual phrasebooks

This nationally recognised tool that helps our frontline staff communicate with people who may speak another language.

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Phrasebook.

The multilingual phrasebook is a nationally recognised tool that helps our frontline staff to communicate with people who don’t speak, or have difficulty speaking English. The phrasebooks are available on all of our emergency vehicles to assist in emergency situations.

We have also provided our frontline staff with pocket versions of the Working with Diverse Communities handbook which provides a further understanding of the ever changing and religious requirements of different community groups in the North West.

Also in this section

  • Accessible services

  • Pictorial communications

  • SMS texting

  • Multilingual phrasebooks

  • Language line

  • 999 British Sign Language (BSL) Emergency video relay service


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

This number should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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Information on our website can be made available in alternative formats, such as easy read or large print. Please contact [email protected].

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