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Home > Our service > Help accessing our services > Accessible services

Accessible services

Making sure those who have a disability, impairment or sensory loss can access information they understand.

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An accessible information standard has been approved by NHS England and is now a requirement in England for all providers of NHS care or publicly funded adult social care.

The aim of the standard is to make sure people who have a disability, impairment or sensory loss get information they can access and understand, and any communication support they need.

If you have any difficulty in accessing this website or would like any text or documents on this website in another language, Braille or audio for someone you know, or if you have any extra communications needs when using any of our services, please contact the Communications Team on 0345 112 0999 or email communications@nwas.nhs.uk.

Also in this section

  • Accessible services

  • Pictorial communications

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  • Multilingual phrasebooks

  • Language line

  • 999 British Sign Language (BSL) Emergency video relay service


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0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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