Skip navigation
North West Ambulance Service (NWAS) logo
  • News
  • Events
  • Charity
  • Ambulance Academy
  • Publications
Use this link to enable the ReciteMe accessibility toolkit Enable ReciteMe accessibility tools
  • Home
  • Our service
    • Urgent and emergency care (999)
    • NHS 111 (non-emergency)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Your Call Magazine
    • Volunteer with us
    • Support the North West Ambulance Charity
    • Support our campaigns
    • Children and young people
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    • Change NHS: Helping shape a health service fit for the future
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Our publications
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    • Public Health
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Careers
    • Our assessment centre
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Applying for a job
    • Working with the Armed Forces
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • Media
    • Request my information
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • External Patient Event Reporting Form
    • Point taken
    • Send a thank you
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Home
  • Our service
    • Urgent and emergency care (999)
    • NHS 111 (non-emergency)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Get involved
    • Your Call Magazine
    • Volunteer with us
    • Support the North West Ambulance Charity
    • Support our campaigns
    • Children and young people
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    • Change NHS: Helping shape a health service fit for the future
    Need to arrange transport using our Patient Transport Service (PTS)?
  • About us
    • Our publications
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    • Public Health
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Careers
    • Our assessment centre
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Applying for a job
    • Working with the Armed Forces
    Need to arrange transport using our Patient Transport Service (PTS)?
  • Contact us
    • Media
    • Request my information
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • External Patient Event Reporting Form
    • Point taken
    • Send a thank you
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?

Search the site

  • Home
    • Urgent and emergency care (999)
    • NHS 111 (non-emergency)
    • Patient Transport Service (PTS)
    • Major incidents
    • Emergency advice
    • Information for professionals
    • Other ways we can help
    • Help accessing our services
    Need to arrange transport using our Patient Transport Service (PTS)?
    • Your Call Magazine
    • Volunteer with us
    • Support the North West Ambulance Charity
    • Support our campaigns
    • Children and young people
    • Lifesaving skills
    • Events
    • Share your experience
    • What happens with your feedback?
    • Talk to us on social media
    • Change NHS: Helping shape a health service fit for the future
    Need to arrange transport using our Patient Transport Service (PTS)?
    • Our publications
    • Who we are
    • Our locations
    • Our strategy and values
    • How we are doing
    • Board of directors
    • Equality, diversity and inclusion
    • Research and development
    • Public Health
    Need to arrange transport using our Patient Transport Service (PTS)?
    • Our assessment centre
    • Current vacancies
    • Join our team
    • Why work with us
    • Explore roles
    • Applying for a job
    • Working with the Armed Forces
    Need to arrange transport using our Patient Transport Service (PTS)?
    • Media
    • Request my information
    • FOI and EIR
    • General enquiries
    • Lost property
    • Make a complaint
    • External Patient Event Reporting Form
    • Point taken
    • Send a thank you
    • Tell us how we did
    Need to arrange transport using our Patient Transport Service (PTS)?
  • News
  • Events
  • Charity
  • Ambulance Academy
  • Publications
Home > Our service > Patient Transport Service (PTS)

Patient Transport Service (PTS)

Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments.

Share this page

What is PTS?

Our patient transport service helps eligible patients get to and from healthcare appointments.

Are you eligible?

There is a set eligibility criteria that you would need to meet in order to use the service.

Make a booking

Making a booking is simple and easy and can usually be done through our booking centre.

Cancelling a booking

It's really important you cancel your booking if you no longer need us so we can get to those who do.

About your journey

Knowing what to expect from your journey can make going to hospital that little bit less daunting.

Escorts

In certain circumstances you may be able to have someone accompany you on your journey.

Renal dialysis and cancer patients

Renal dialysis or cancer patients may have more complex needs so we offer a specialised service.

Looking after you from door to door – A-Z PTS guide

Our A to Z PTS guide provides you with key information about our patient transport service.

Alternative transport

If you're not eligible for our patient transport service there may be other transport options available.

Quality standards

Find out more about how the performance of our patient transport service is measured.

Information for healthcare professionals

Find out more about how our patient transport service performance is measured.

Mobility guide

It is essential that the correct mobility is booked to ensure suitable transport is provided.

Hospital maps

A handy list of hospital site maps to help you find where you need to go.


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

This number should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

How to find us

Directions to our offices

Alternative formats

Please contact us if you require any information on our website in an alternative format, such as easy read of large print.

CQC Good rating widget

  • Help
  • Privacy policy
  • Accessibility
  • Freedom of Information
  • Contact us
  • Green Room
  • Cookies

© Copyright 2025 North West Ambulance Service NHS Trust. Lovingly crafted by Mixd

Cookie settings

We use some essential cookies to make this website work. We’d like to set additional cookies to understand how you use nwas.nhs.uk, remember your settings and improve our services. We also use cookies set by other sites to help us deliver content from their services.
View cookies
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.