The directory is the NHS version of the phonebook and is available to all working within or for the NHS. All commissioners (CCG and NHS England) are required to update it on an ongoing basis, this is critical to delivering urgent and emergency care as well as our response to COVID-19.

Working with commissioners and their respective service providers, services are profiled onto the directory enabling users to make informed decisions regarding the appropriateness of the services local to patients in need. All commisioners (CCGs / NHS England) are reminded to update their DoS team as soon as possible with any new agreed services or any amendments to existing services.

There is one directory which you can access in a number of ways:

  1. Clinical Decision Support System
  2. Full integration with your own organisation’s local IT system
  3. 111 Online
  4. NHS Service Finder

Within the ambulance service, our 999 and 111 divisions use a combination of option 1 and 4. We also host the Regional UEC Directory of Services team, which sets the strategic direction and is accountable for the directory for the North West.

Frequently asked questions

How is the directory maintained to ensure it is accurate and up to date?

The directory is quality assured by a small expert team who work with CCG and NHS England commissioners and their respective service providers to ensure each service’s profile is current.

I am a service provider and what/how my service is provided is about to change. How do I update my existing directory profile to reflect these changes?

Please contact your CCG or NHS England commissioner in the first instance who will in turn contact the appropriate Directory of Service manager.

I work for NWAS and/or another NHS organisation and I would like access to the directory.

The directory is available to all NHS professionals. Registration is through NHS Service Finder, which is provided free of charge.

I am a member of the public and I would like access to the directory.

The directory is not available to the public, it is designed to help NHS staff to be able to refer patients, to the right service, first time, safely. The directory does play a part in the NHS website, which is a service designed for use by the public.