The directory is the NHS version of the phonebook and is available to all working within or for the NHS. All commissioners (CCG and NHS England) are required to update it on an ongoing basis.
Working with commissioners and their respective service providers, services are profiled onto the directory enabling users to make informed decisions regarding the appropriateness of the services local to patients in need.
There is just one directory which you can access in a number of ways:
1. Clinical Decision Support System, for example, Adastra (others are available)
2. Full integration with your own organisation’s local IT system
3. 111 Online
Within the ambulance service, our 999 and 111 divisions use a combination of option 1 and 3. We also host the Regional UEC Directory of Services team, which sets the strategic direction and is accountable for the directory for the North West.
Frequently asked questions
Q – How is the directory maintained to ensure it is accurate and up to date?
A – The directory is quality assured by a small expert team who work with CCG and NHS England commissioners and their respective service providers to ensure each service’s profile is current.
Q – I am a service provider and what/how my service is provided is about to change. How do I update my existing directory profile to reflect these changes?
A – Please contact your CCG or NHS England commissioner in the first instance who will in turn contact the appropriate Directory of Service manager.
Q – My service is very busy / having operational difficulties and I can no longer safely accept referrals.
A – Capacity management related queries should be reported to your CCG director on call in the first instance. They will advise of you the appropriate next steps. Each service will have its own local escalation process. Please make sure you have the most up to date version and follow the information.
Q – I am a member of the public and I would like access to the directory.
A – The directory is not available to the public, it is designed to help NHS staff to be able to refer patients, to the right service, first time, safely.
The directory does play a part in the NHS.uk website, which is a service designed for use by the public.