Sometimes we find that a person has called 999 an unusually high amount which highlights to us that they may be at risk, vulnerable or accessing the incorrect healthcare for their needs.

To make sure these people are receiving the right care, we have a dedicated Frequent Caller Team that identifies and supports them by working with them and their family or carers. This helps us to understand if there are any unmet health or social care needs that may be contributing to the calls and concerns.

By working with the patient, their family and other services that may already be involved in their care, we can understand their needs and educate and advise of alternative services that can provide the most appropriate care closer to home.

This way, not only can we make sure the patient has the confidence, knowledge and skills to manage their own care, we can also help reduce any inappropriate demand on the service, freeing up our clinicians and ambulances to help those in need of emergency care.