We will optimise our delivery model and work closely with partners so that care is coordinated, equitable and responsive to population needs.

• Contact

Deliver an integrated, technology-enabled contact model that improves accessibility, reduces inequality, and enhances efficiency and patient experience.

• Assessment 

Deliver safe, consistent, and personalised triage and assessment that identifies risk early, reduces variation, and ensures patients receive the right care first time.

• Response 

Deliver a resilient, efficient, and patient-centred response model that uses technology, workforce optimisation, and system collaboration to provide the right care, in the right place, at the right time.

• Core standards 

Meet and sustain all national performance standards for urgent and emergency response, patient transport and Emergency Preparedness, Resilience and Response (EPRR).

• Flexible care delivery model

Capacity sustainably meets changing demand, reduced waiting times, improved accessibility to our services, increased productivity and resilience within our operational model, sustained resource optimisation.

• Clinical assessment 

Optimised clinical decision making and risk stratification, increased agility of clinical workforce.

• Hospital to community

Increase in access to and use of alternative care pathways, technology-enabled direct booking, information sharing, increase in telephone/virtual triage and treatment and sustained reduction in unnecessary conveyance to emergency departments (EDs).