What have we achieved?

For our patients

Over the last three years, we have delivered meaningful improvements to the experience and outcomes of the people we serve. Key highlights include:

  • Integrated 111 and 999 triage systems
  • Improved call handling and response performance
  • Expanded community referral pathways
  • Above the national average performance in Ambulance Clinical Quality Indicators
  • Progress against our 2022 to 2025 strategy

For our people

We have continued to invest in and support our people, ensuring colleagues have the skills, confidence and leadership they need to deliver excellent care. Key highlights include:

  • New leadership structures and area directors introduced
  • CPD and Learning Hub launched
  • Violence Prevention Team established
  • OfSted rated our education provision as Good
  • Launch of sexual safety campaign and anti-racism statement

For our organisation and system partners

We have continued to develop into a more collaborative and future-focused organisation. Key highlights include:

  • Stronger partnerships across five integrated care systems
  • Mobile data and vehicle solutions implemented 
  • Smart programme pilots and digital innovation initiatives
  • Nationally recognised performance through the NHS Oversight Framework
Information:

These achievements provide a strong platform, but the health and care environment is changing rapidly and new challenges are emerging.

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