This role operates in a busy call centre environment with a difference; helping people to get the advice and medical care they need.

As their first point of contact, you will use your calm and reassuring nature to ask questions about their symptoms and use a triage tool to signpost and transfer patients to appropriate services, or our in house clinical assessment team.

Our NHS 111 service is a critical part of the NHS – not every urgent healthcare need is an emergency and 111 allows those who need advice quickly to get the right help they need, without having to ring 999.

Working as part of our NHS 111 team would make you a pivotal part of the NHS.