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Home > Join our team > Explore roles > NHS 111 health advisor

NHS 111 health advisor

As the first point of contact for 111 patients, our health advisors help patients and families looking for healthcare advice.

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This role operates in a busy call centre environment with a difference, dealing with patients and relatives looking for information and healthcare advice.

As their first point of contact you will use your communication and reassurance skills to assess their symptoms and will use a clinical software tool in order to signpost and transfer patients to appropriate services or our in house clinical assessment team.

People calling 111 are in need of help and advice so a calm and reassuring nature is essential as well as five GCSEs (one of which much be English) or equivalent.

Full on-the-job training will be given, which is a six-week full-time course. An excellent career structure is available for future career progression.

Key facts

Location: Horwich, Bolton
Salary: Band three plus enhancements for evening and weekend working
Hours: Full and part-time available, which will include working evenings, weekends and bank holidays.

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  • Emergency medical advisor (EMA)

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  • MERIT doctor

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  • Urgent care practitioners

  • Volunteer


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0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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