This role operates in a busy call centre environment with a difference, dealing with patients and relatives looking for information and healthcare advice.

As their first point of contact you will use your communication and reassurance skills to assess their symptoms and will use a clinical software tool in order to signpost and transfer patients to appropriate services or our in house clinical assessment team.

People calling 111 are in need of help and advice so a calm and reassuring nature is essential as well as five GCSEs (one of which much be English) or equivalent.

Full on-the-job training will be given, which is a six-week full-time course. An excellent career structure is available for future career progression.

Key facts

Location: Horwich, Bolton
Salary: Band three plus enhancements for evening and weekend working
Hours: Full and part-time available, which will include working evenings, weekends and bank holidays.