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Equality Delivery System evidence pack – January 2025 (domains 2 and 3)

Publication Type: Reports Published: 4th March 2025 Size: 3.1MB

[…] Title slide Improving services and measuring progress in NWAS NHS Equality Delivery System (EDS) 2022 North West Ambulance Service Evidence Pack for Domains 2 & 3 Year 2024 Evidence collated October – November 2024, assessed in December 2024. Slide 3 - Introduction Introduction The Equality Delivery System (EDS) helps the NHS improve services for […]

Complaints and concerns procedure

Publication Type: Policies and procedures Published: 3rd June 2024 Size: 254.8kB

COMPLAINTS AND CONCERNS: HANDLING PROCEDURE Page: 1 Author: Assistant Director Legal, Resolution and PALS Version: 1 Date of Approval: May 2024 Status: FINAL Date of Issue: May 2024 Date of Review May 2026 COMPLAINTS AND CONCERNS: HANDLING PROCEDURE COMPLAINTS AND CONCERNS: HANDLING PROCEDURE Page: 2 Author: Assistant Director Legal, Resolution and PALS Version: 1 […]

Auditor’s Annual Report – NWAS year ended 2023

Published: 31st December 2024 Size: 761.9kB

[…] system top-up funding, COVID-19 funding, specific allocations, and System Development Funding for NHS 111. Following the 2022 Autumn Statement, NHSE issued two-year revenue allocations for 2023/24 and 2024/25. The priority was to recover core services and productivity, with ambulance response times and reduced ambulance handovers identified as imperatives to improve patient safety outcomes and […]

Workforce Disability Equality Standard (WDES) 2022/23 Data Report

Published: 3rd April 2024 Size: 332.2kB

[…] to support the needs of employees who are neurodiverse. The development of the Procedure for Requesting and Managing Reasonable Adjustments is expected to be completed in January 2024 and will then be rolled out across the trust – providing a single consistent approach to staff and managers around reasonable adjustments and other support for […]

Workforce Race Equality Standard (WRES) 2022/23 data

Publication Type: Reports Published: 11th October 2023 Size: 291.3kB

[…] overall BME representation within our employee numbers. As detailed in ED&I priorities action plan, we are aiming to achieve 8% BME representation in the NWAS workforce by 2024. This however requires significant effort to ensure 20% of our new recruits each year are from ethnically diverse backgrounds – in 2022/23, around 18% of new […]

Auditor’s annual report 2022-23

Publication Type: Reports Published: 6th September 2023 Size: 761.9kB

[…] top-up funding, Covid funding, specific allocation and System Development Funding for NHS 111. Following the 2022 Autumn statement, NHSE issued two year revenue allocations, for 2023/24 and 2024/25. The priority set out is to recover the core services and productivity, of which ambulance response and reducing ambulance handover is listed as imperative to improve […]

Our strategy 2022-2025

Publication Type: Strategies Published: 17th April 2019 Size: 11.3MB

[…] there, with a shared purpose, vision, aims and objectives. In May 2023, the trust board approved the refresh of the 2022-2025 strategy, identifying that in the annual plan for 2023- 2024 there will be an emphasis on urgent and emergency care recovery, Freedom to Speak Up and creating a safe working environment free from discrimination.

Anti-Fraud, Bribery and Corruption Policy

Publication Type: Policies and procedures Published: 16th April 2019

Anti Fraud, Bribery and Corruption Policy (287kB pdf) Document control Policy reference number: BOD05 Version number: 3.1 Approval date: 31/07/ 2024 Approved by: Board of Directors Date of next review: July 2026 Executive sponsor: Director of Finance Policy lead: Deputy Director of Finance For use by: All trust employees Introduction One of the basic […]

Policy of Declaration of Interests, Gifts and Hospitality and Sponsorship

Publication Type: Policies and procedures Published: 17th April 2019 Size: 1.3MB

[…] on: Managing Conflicts of Interest; Gifts & Hospitality and Sponsorship Page: Page 1 of 21 Author: Director of Corporate Affairs Version: 5.0 Date of Approval: 24 April 2024 Status: Final Date of Issue: 25 April 2019 Date of Review March 2027 Standards of Business Conduct Policy on Managing Conflicts of Interest; Gifts & Hospitality […]

Patient Engagement Annual Report 24/25

Publication Type: Reports Published: 4th September 2025 Size: 5.8MB

nwas.nhs.uk Patient Engagement Annual Report 2024-25 nwas.nhs.uk Table of contents Page 1.0 Foreword 3 2.0 Introduction 4 3.0 Improvements and recommendations informed by engagement 5 4.0 Major accomplishments 6 5.0 Ambulance awareness day events 7-8 6.0 Patient and Public Panel (PPP) - giving our patients ‘an increased voice’ 9-10 7.0 Patient experience surveys and […]

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