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Home > About us > How we are doing > Performance targets – NHS 111

Performance targets – NHS 111

Find out more about how our North West NHS 111 service is measured.

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There are five primary key performance indicators for the NHS 111 service:

  • Calls abandoned – less than 5% of all calls to be abandoned by the caller
  • Calls answered – 95% of all calls to be answered within 10 minutes
  • Calls warm transferred – 75% of clinical calls to be warm transferred
  • Call backs – 75% of call backs to be made within 10 minutes
  • Clinical intervention – 30% of all calls to require clinical intervention

Also in this section

  • Performance standards- 999

  • Performance targets – NHS 111

  • Performance targets – PTS

  • CQC ratings

  • Quality indicators

  • Working with commissioners


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