Since April 2011 all ambulance services in England have been measured against the following 11 clinical quality indicators. The aim of the indicators is to promote continuous improvement for all ambulance services which involves clinicians, managers and commissioners.
Full month-by-month details about ambulance quality indicators can be found on the NHS England website.
- Outcome from acute ST-elevation myocardial infarction (a type of heart attack)
- Outcome from cardiac arrest – return of spontaneous circulation (pulse/heartbeat on arrival at hospital)
- Outcome from cardiac arrest – survival to discharge
- Outcome following stroke for ambulance patients
- Proportion of calls closed with telephone advice or managed without transport to A&E (where clinically appropriate)
- Re-contact rate following discharge of care (i.e, closure with telephone advice or following treatment at scene)
- Call abandonment rate
- Time to answer calls
- Service experience
- Category A 8 minute response time
- Time to treatment by an ambulance dispatched health professional