The ambulance service is here to help people in an emergency; when a person has a serious illness or injury and needs help right away.
If you, a friend or a family member need help in an emergency, shout for help and call 999 for the emergency services. The operator will ask which service you need. Tell them you need the ambulance service.
We will answer your call and ask you questions so that we can help. Keep calm and listen carefully to the questions – they are very important and will help you look after the person who is hurt or ill.
We will ask you where the emergency is, so we know where to send help. If you are at home, we need to know the number of your house and the name of your street.
Tip: if you don’t know your address, look in your house for a letter, or if you are outside and someone is nearby, ask if they know where you are.
If the person you are with isn’t breathing you may be asked to do CPR, if you do not feel confident to do this please let the person on the phone know.
Only call 999 in an emergency. Making a prank or hoax call can get someone in a lot of trouble; and above all, it is against the law. Not to mention, hoax calls waste time and could risk someone else not getting the help they need in an emergency.
Our emergency ambulance service is here to help everyone who needs it, read and learn the tips and skills above and you could save someone’s life.