Before calling our healthcare professional line (0345 140 0144), please use this checklist to ensure you have the information we may ask for.

When you call the healthcare professional line, the questions we ask will collect the clinical information needed to determine the level of response required. There are four levels of response ranging from life-threatening emergency to non-urgent, which can be up to a four hour response time.

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

Colouring sheet as part of our Make The Right Call campaign

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss, deafness or difficulty with speech.

Our strategy for the trust 2022-2025 sets out where we want to be and how we will get there, with a shared purpose, vision, aims and objectives.