Booking checklist – requesting an ambulance
Before calling our healthcare professional line (0345 140 0144), please use this checklist to ensure you have the information we may ask for.
Quick guide to requesting an ambulance (foldable – pocket sized)
When you call the healthcare professional line, the questions we ask will collect the clinical information needed to determine the level of response required. There are four levels of response ranging from life-threatening emergency to non-urgent, which can be up to a four hour response time.
999 & A&E Colouring Sheet
Colouring sheet as part of our Make The Right Call campaign
NHS 111 Colouring Sheet
Colouring sheet as part of our Make The Right Call campaign
Walk In Centre Colouring Sheet
Colouring sheet as part of our Make The Right Call campaign
GP Colouring Sheet
Colouring sheet as part of our Make The Right Call campaign
Pharmacy Colouring Sheet
Colouring sheet as part of our Make The Right Call campaign
Self Care Colouring Sheet
Colouring sheet as part of our Make The Right Call campaign
SMS Texting Leaflet
If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss, deafness or difficulty with speech.
Our strategy 2022-2025
Our strategy for the trust 2022-2025 sets out where we want to be and how we will get there, with a shared purpose, vision, aims and objectives.