When you call NHS 111 one of our specially trained health advisors will signpost you to the most appropriate care for your condition. Call handlers use the NHS Pathways assessment tool, a standard set of questions to establish what service the caller may need. Where a call is identified as other than life threatening or serious, it may be transferred to nurses to provide further assessment and an appropriate care option.
The NHS Online service allows individuals to refer themselves to the NHS 111 telephone service based on certain assessment outcomes. When you use NHS 111 online the personal information you provide is automatically passed through to the NHS 111 service.
This service presents patients with a range of questions relating to their health which is then forwarded together with their personal details to the healthcare service selected, should the individual (or the person you are contacting them about) choose to be referred. The information received is then held within the NHS 111 telephone service. For more information on this, please see the NHS 111 Online privacy policy.
To find out what information is taken on a 111 call, click here.
Other information which may be taken includes:
• Medical treatment provided to the patient
• Visual images, for example CCTV and Still Photography
• Religious or similar beliefs
• Racial and ethnic origin
• In some cases it may be appropriate to obtain contact details other individuals present at the scene.
The information is processed by the 111 call team to determine the most appropriate response for patient’s care. Information is also processed to promote or support the provision of healthcare services to patients.
Personal information from 111 calls is processed on the lawful basis that:
• We have a legal duty to perform our tasks in the public interest (GDPR Art. 6(1)(e));
• It is necessary to protect someone’s life (GDPR Art. 6(1)(d));
• You have given us your consent (GDPR (Art. 6(1)(a));
• You have given us your explicit consent (GDPR Art. 9(2)(a)).