If you have a complaint about NWAS, we will use your information to communicate with you and investigate any complaint if it’s the responsibility of the trust. 

Should you have any concerns about how your information is to be used having read this Privacy Notice or if you do not wish your information to be shared by NWAS then please email the Data Protection Officer at dpo@nwas.nhs.uk

If you are not happy with our responses and have exhausted all the avenues in the NWAS process and wish to take your complaint to an independent body, you can do this by contacting the Information Commissioner’s Office in writing to the following address: 

Wycliffe House 
Water Lane 
WILMSLOW 
Cheshire 
SK9 5AF 

You can also telephone their helpline on 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. They are also available via email: casework@ico.org.uk