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Home > Help > Privacy > When you use our website

When you use our website

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We may collect the following information:

  • Name and job title
  • Contact information including email address and telephone number
  • Demographic information such as postcode and address
  • Other information relevant to customer surveys and/or offers

If you fill out a form on the website you may be asked to provide information about yourself. This will allow us to process your request. Further information on how long we keep your data can be found here.

We analyse data provided to see what is most effective about our site to help us identify ways to improve it. We may also use data for other purposes, which we will identify to you at the point we collect the information and request you to formally opt-in and agree to your data being used for that specific purpose. We collect information directly and indirectly.

We receive your name and contact details when you complete our online form.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may compile and publish statistics showing information like the number of complaints we receive, but not in a form that identifies anyone.

Whenever we are contacted by a journalist, we record your name, email address, phone number, and media organisation. This is so that we can contact you with answers to your questions but also so we have a record of your inquiry.

Further information can be found here.

Also in this section

  • Privacy policy

  • Your information, what you need to know

  • What we use your information for

  • How we keep your information confidential and safe

  • Data security and protection

  • Sharing information

  • Accessing your information at NWAS

  • When you use our 999 service

  • When you use our 111 service

  • When you use our non-emergency transport service (PTS)

  • When you volunteer as a community first responder (CFR) or car driver (VCD)

  • Working for us

  • When you use our website

  • CCTV and body worn cameras

  • Opting out

  • Cookies

  • Complaints

  • Children’s privacy notice and accessibility


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0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

This number should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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Information on our website can be made available in alternative formats, such as easy read or large print. Please contact [email protected].

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