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Home > Help > Privacy > When you use our non-emergency transport service (PTS)

When you use our non-emergency transport service (PTS)

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Our non-emergency patient transport (PTS) is a commissioned service. We provide patient transport to people who are unable to use public or other transport due to their medical condition and include those who are:

  • Attending hospital outpatient clinics
  • Being admitted to or discharged from hospital wards
  • Needing life-saving treatments such as radiotherapy, chemotherapy, or renal dialysis or DVT treatment

Patients need to register to use this service.

To process applications for transport, the following information is required:
• Date of birth
• First name
• Last name
• Home address
• NHS number (this is your unique identification in the NHS)
• Telephone number (home and mobile) (to contact you if there is a problem)
• GP practice (to identify your Clinical Commissioning Group)

Other information required for each booking includes:
• Destination (where you need to go for your appointment)
• Date of travel
• Patient mobility (this helps us provide the right vehicle for you)
• Name of caller making the booking

Information can be provided by a patient or a healthcare professional.

The information is used to create an account for you and manage your transport bookings. Information is also processed to promote or support the provision of healthcare services to patients.

Information is processed on the lawful basis that:
• We have a legal duty to perform our tasks in the public interest (GDPR Art. (1)(e))
• It is necessary to protect someone’s life (GDPR Art. 6(1)(d))
• You have given us your consent (GDPR Art. 6(1)(a))
• You have given us your explicit consent (GDPR Art. 9(2)(a))

We rely on your explicit consent to process personal information that enables us to produce and monitor equal opportunity statistics.

Also in this section

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0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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